These Terms and Conditions are applicable every time you access our website and, or order goods from us.
Any reference to “we”, “us”, “our” or “JoyMax” is to Joy Max Asia Pacific Limited, a limited company registered with number 2358079 whose registered office is at 9/F Amtel Building, 148 Des Voeux Road Central, Central, HongKong.
1.0 Order Acknowledgement, Acceptance, Payment and Delivery
1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.
1.2 Whilst it is our intention to keep our website up to date and error free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.
1.3 Prices shown on this website are in US dollars. Please note that additional credit card or bank fees may apply to your order.
1.4 Credit cards accepted are Visa, MasterCard and American Express. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. Your credit card will not be debited until the day we ship your goods. If the card payment is declined by your issuer due to lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds. **Please note that when you choose to pay us by credit card we will place a credit hold for the agreed funds on your provided card. When your goods are ready to be shipped, the hold will be lifted and your card will be charged. If for any reason you decide to not complete your order with us, your order will be cancelled and the hold will be lifted.
1.5 Payment via the PayPal third-party secure system is also accepted. Note that if payment is made via PayPal, your credit card is charged immediately by the PayPal organisation, regardless of whether or when stock is available. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer than our normal service. Also note that any commission charged by PayPal in conjunction with placing an order is not refundable.
2.1 Whilst we make every effort to deliver goods in the timeframe we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
2.2 All delivery time frames are subject to stock availability.
2.3 Our system automatically sends a “Shipped Order” email to your nominated email address when we ship your order. If your goods fail to arrive within 28 days of dispatch, and you have notified us of late arrival within 7 days of receiving email notification that your order has shipped, you will have the option of either a full refund or a replacement shipment, after we have investigated with the courier or postal service. Although we will use all best efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the date of dispatch.
2.4 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.
2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always.
2.6 Our Courier partners require a signature on arrival, so cannot facilitate deliveries to PO Boxes. All devices are delivered by DHL due to their high value status. Accessories can be delivered by either Registered Post, or Courier at our buyer’s discretion. Items traveling by Hong Kong Post can be sent to a PO Box if required.
3.0 Return & Refund Policy
Thanks for shopping at https://beatsxmcm.joymax.hk
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
3.2 Return address:
Joy Max Asia Pacific Ltd.; 19/F The Phoenix 23 Luard Rd, Wan Chai, Hong Kong
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
4.1 This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed in order for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.
4.2 All information is collected lawfully and in accordance with the most recent, official Hong Kong Privacy Act.
4.3 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address on a buyer in order to check legitimacy of their details on a case by case scenario. This is our right as a high value device supplier across Asia and we thank you for your understanding.
4.4 If you have provided us with your email address details in order to receive our e-newsletter, we will send this to you when we have promotional and news based offers. Your details provided here will only be used for the purpose of ‘joining you up to receive our eNewsletters so that we can keep you up to date with the Latest, Greatest, Hottest information and Deals!’ We will not sell, or share your data.
We do not discriminate across our e-newsletter subscriber base at current, so all emails will be sent to you as per your initial opt-in. If you wish to opt-out of from our e-marketing distribution channel, please email us with the text “Opt-out” in the subject line to: Opting out
4.5 If you have any questions about information privacy please Contact us
5.0 Pricing, Product Description and Availability
5.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstance, customers will be informed of the change before payment is processed and offered the opportunity to cancel / amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched, unless we deem this to be so.
5.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.
5.3 Prices on orders for pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available, customers will be informed of the change before payment is processed, and offered the opportunity to confirm or cancel their order, as per their preference.
5.4 JoyMax will honour requests for refund on the difference of price drops that occur within the same day of the original invoice date. Price drops beyond this date will not be matched.
5.5 Where stock availability for an item states a quantity “In Stock Now” then we have stock available in our Hong Kong warehouse, to be allocated to confirmed valid orders in date priority.
5.6 Stock availability on our website and order confirmations is generated by our system taking into account current stock levels, customer backorders, products already in transit from suppliers or from another JoyMax warehouse, and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays or product discontinuations. JoyMax offers these estimates in good faith but we cannot be held responsible should estimated and actual times vary, or if a product is discontinued or superseded by a manufacturer. If a buyer purchases an item that falls out of stock due to whatever reason, we will offer a solution in their best interests, including stock swap, or order cancellation, if the buyer does not want to wait for stock replenishment of the exact item ordered.
5.7 Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look absolutely identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order. This also applies if you don’t want a barcode label on the packaging.
5.8 Because JoyMax operates in many different countries, occasionally products may inadvertently appear on our Hong Kong website that we may be unable to sell here for technical, regulatory or commercial reasons. Appearance of these items is not intentional and we reserve the right to remove them without notice and/or decline any orders received for them.
If you have any questions, please Contact us